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In The Five Dysfunctions of a Team Patrick Lencioni once again offers a leadership fable that is as enthralling and instructive as his first two best–selling books, The Five Temptations of a CEO and The Four Obsessions of an Extraordinary Executive. This time, he turns his keen intellect and storytelling power to the fascinating, complex world of teams.

Kathryn Petersen, Decision Tech′s CEO, faces the ultimate leadership crisis: Uniting a team in such disarray that it threatens to bring down the entire company. Will she succeed? Will she be fired? Will the company fail? Lencioni′s utterly gripping tale serves as a timeless reminder that leadership requires as much courage as it does insight.

Throughout the story, Lencioni reveals the five dysfunctions which go to the very heart of why teams even the best ones–often struggle. He outlines a powerful model and actionable steps that can be used to overcome these common hurdles and build a cohesive, effective team. Just as with his other books, Lencioni has written a compelling fable with a powerful yet deceptively simple message for all those who strive to be exceptional team leaders.

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《团队协作的五大障碍》中信出版社2010年1月出版

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一、五大障碍：缺乏信任、惧怕冲突、欠缺投入、逃避责任、无视结果

1、

团队协作的第一大障碍是团队成员之间缺乏信任。该问题源于团队成员大都害怕成为别人攻击的对象。大家不愿意相互敞开心扉，承认自己的缺点或弱项，从而导致无法建立相互信任的基础。

2、

无法建立相互信任的危害极大，因为它为第二大障碍——惧怕冲突奠定了基础。缺乏信任的团队无法产生直接而激烈的思想交锋，取而代之的是毫无针对性的讨论和无关痛痒的意见。

3、

缺乏必要的争论之所以成为不利的问题，是因为它必然致使团队协作面临第三大障碍：欠缺投入。团队成员如果不能切实投入，在热烈、公开的辩论中表达自己的意见，他们即使表面上在会议中达成一致，也很少能够真正统一意见，作出决策。

4、

因为投入不够，且实际上并没有达成共识，团队成员就会逃避责任，这就是第四大障碍。由于没有在计划或行动上真正达成一致，所以即使最认真负责的人发现同事的行为有损集体利益的时候，也会犹豫不决而不予以指出。

5、

如果团队成员不能相互负责、督促，第五大障碍就有了赖以生存的土壤。当团队成员把个人的需要（如个人利益、职业前途或能力认可）甚至他们的分支部门的利益放在整个团队的共同利益之上时，就导致了无视结果。

二、如何克服第一大障碍——缺乏信任

1、个人背景介绍：少量的个人信息能有效减少彼此的隔阂，有助于相互理解，避免团队中有人作出对别人不公平或是不妥的行为。

2、成员工作效率讨论：需要团队成员指出同事为团队作出的最大贡献，以及最需要改进的地方，然后大家一起就每个人所说的进行讨论，通常从团队领导者开始。

3、360度意见反馈：它们实施起来比先前的工具更具风险，因为它需要团队成员互相给出具体的评价，提供建设性的批评意见。但是实施该活动的关键，是要同正式的工作表现评价或审核完全区分开来。只有这样，它才能作为团队协作开发工具来发挥作用，让员工们认识自己的优势和不足，同时不...

信任并不是认为别人和自己一样，不需要改进；信任是指当你的同事督促你前进的时候，你能够认识到他们这样做是因为他们关心这支团队。

团队协作就是要掌握一套特定的行为模式，一开始理论上并不复杂，但在实际中却很难持之以恒地实施下去。只有那些克服了成员行为过度自由化问题的团队，才能获得成功，因为如果每个成员都过多地以个人为中心，那就会损害整个团队，使团队协作运转失灵。

The fact remains that teams, because they are made up of imperfect human beings, are inherently dysfunctional.

Great teams do not hold back with one or another...They are unattainable to air their dirty laundry. They admit their mistakes, their weaknesses, and their concerns without fear of reprisal...The fact is, if we don’t trust one another...then we cannot be the kind of team that ultimately achieves results.

Politics is when people choose their words and actions based on how they want others to react rather than based on what they really think.

书籍介绍

在线阅读本书

In The Five Dysfunctions of a Team Patrick Lencioni once again offers a leadership fable that is as enthralling and instructive as his first two best–selling books, The Five Temptations of a CEO and The Four Obsessions of an Extraordinary Executive. This time, he turns his keen intellect and storytelling power to the fascinating, complex world of teams.

Kathryn Petersen, Decision Tech′s CEO, faces the ultimate leadership crisis: Uniting a team in such disarray that it threatens to bring down the entire company. Will she succeed? Will she be fired? Will the company fail? Lencioni′s utterly gripping tale serves as a timeless reminder that leadership requires as much courage as it does insight.

Throughout the story, Lencioni reveals the five dysfunctions which go to the very heart of why teams even the best ones–often struggle. He outlines a powerful model and actionable steps that can be used to overcome these common hurdles and build a cohesive, effective team. Just as with his other books, Lencioni has written a compelling fable with a powerful yet deceptively simple message for all those who strive to be exceptional team leaders.