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　　In challenging times, companies must serve their customers

faster and more efficiently. This makes improving your business

processes more critical than ever. In this book, you'll learn key

steps for carrying out a business process improvement initiative,

including how to:

-Plan a business process improvement initiative

-Analyze and redesign a current process that needs

improvement

-Obtain the resources needed to change a process

-Develop a systematic approach for creating and implementing

change

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　　Harvard Business Press is the book-specific division of

Harvard Business School Publishing, owned by the Harvard Business

School, based in Boston, MA.

　　The Press publishes general interest books in addition to

business books. Its bestsellers Blue Ocean Strategy and The First

90 Days are widely read in management circles.

　　HBSP also publishes business cases which are widely known HBS

cases. These cases are used by business schools across the globe

for business education.

　　HB Press books are frequently reviewed and discussed in such

publications as the New York Times, The Economist, and the

Financial Times.

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　　Since 1984, Harvard Business School Press has been dedicated

to publishing the most contemporary management thinking, written by

authors and practitioners who are leading the way. Whether readers

are seeking big-picture strategic thinking or tactical problem

solving, advice in managing global corporations or for developing

personal careers, HBS Press helps fuel the fire of innovative

thought. HBS Press has earned a reputation as the springboard of

thought for both established and emerging business leaders.

书籍介绍

In challenging times, companies must serve their customers faster and more efficiently. This makes improving your business processes more critical than ever. In this book, you'll learn key steps for carrying out a business process improvement initiative, including how to:

-Plan a business process improvement initiative

-Analyze and redesign a current process that needs improvement

-Obtain the resources needed to change a process

-Develop a systematic approach for creating and implementing change